Anatomy of an Outage – Part 1

From 3:15AM CDT to 6:05PM CDT, on Friday, September 30th, 2011 experienced an outage on one of its servers. It all stemmed from a simple support request, and a very hacky fix implemented back in July (while I was on vacation). This is part one of the story behind the outage, and you can blame me for it.

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